Terms of Use

Accounts and responsible use

Provide accurate information, keep your account secure and use only accounts you are authorized to access. You are responsible for activity you authorize through your account. Do not use the services for fraud, harassment, unlawful activity, unauthorized access or interference with other users or service operation. We may restrict access when necessary to address misuse or protect the services.

Tickets, RSVPs and admission

Check the event date, venue, age requirement, ticket type, admission window and other conditions before reserving or buying. A reserved checkout holds inventory temporarily; it is not a completed purchase or a confirmed ticket. Admission is confirmed only when the ticket or RSVP is issued. An approval-required RSVP remains pending until approved by the organizer.

Keep your ticket QR code and private access links secure. Use the supported ticket transfer feature when available. Copying or sharing a QR code does not create an additional valid admission. Door staff validate ticket status, and a ticket that has already been used, refunded, voided or otherwise invalidated may be refused. Event rules may require identification, a waiver or other admission conditions.

Free events with no RSVP or ticket requirement are subject to the capacity and rules stated by the organizer. Private venue details may be limited to ticket holders and may be released at the time described on the event page.

Prices, payments and refunds

The checkout shows the applicable price, discounts, fees and taxes before payment. Stripe processes payments. You must be authorized to use the payment method you provide.

All sales are final, except where applicable law requires otherwise or Pluto approves a refund. Refund decisions are made by Pluto; an account deletion request, failure to attend or ticket transfer is not itself a refund request. Contact contact@pluto.events with your order information for assistance.

Events may be rescheduled, changed or canceled. We will communicate material changes and any applicable ticket or refund options. Your rights under applicable law continue to apply.

Rewards

Pluto Points and rewards are subject to the rules and availability shown in the app. Points are not cash, cannot be sold and have no cash redemption value. We may correct balances affected by errors or misuse and update the program with appropriate notice.

Content and external services

Only upload content you own or are permitted to use. You allow Pluto to store and display that content as needed to provide the feature you use, such as a profile image or published event flyer. Pluto branding and other site materials remain the property of their respective owners. External links and services, including payment and sign-in providers, have their own terms.

Availability and support

We work to keep the services available, but maintenance, technical issues and third-party outages can interrupt access. Contact us if you cannot access a confirmed ticket or believe an order is incorrect. Nothing in these terms excludes rights or liabilities that cannot be excluded under applicable law.

Closing your account and changes to these terms

You can delete your account at any time. See that page for the process and information about records that may need to be retained. We may update these terms and will change the date above and provide additional notice when required.