PLUTO EVENTS LLC
Delete your Pluto account
Last updated October 10, 2026
Delete your Pluto Events account here or in the app under My Profile → Delete account. You do not need to reinstall the app or send an email. Sign in and confirm your identity to protect your account.
Delete account
Your profile details and photo, Pluto Points, rewards history, and sign-in account will be permanently deleted. You will lose account access to your tickets and orders. Deletion does not issue refunds or automatically cancel event admission. Contact Pluto before continuing if you still need ticket access.
If sign-in is unavailable, open account deletion in the web app. If you cannot access your account, contact contact@pluto.events for help recovering access.
What gets deleted
Your sign-in account, profile and photo, rewards profile and history, scavenger-hunt claim details, staff access, waitlist registrations, and unnecessary account-linked communication data are removed. Personal ticket-holder details are anonymized. Previously transferred tickets held by another person remain theirs.
Deletion starts immediately and usually finishes within a few minutes. If a service is temporarily unavailable, it retries automatically. This page and the app show completion using a saved confirmation on your device, even after you are signed out. Keep that confirmation private.
What may need to be retained
Limited purchase records, including payer details and payment references, tax, refund, dispute, admission-security and signed-waiver records may remain for accounting, legal obligations, resolving disputes and preventing fraud. These records are restricted to authorized operations and retained only as long as those purposes require. A minimal deletion record remains to prevent old sessions from recreating your profile and to confirm completion.
Records held by payment providers and emails already delivered are subject to those providers' retention and your email settings. This flow does not delete your Google or Apple account.
Other privacy requests
You can request correction or deletion of specific personal information without deleting your whole account by emailing contact@pluto.events. Read our Privacy Policy for more about data handling. Uninstalling the app or signing out does not delete server-side records.